Let's chat about it
Use Lucky Orange Chat and its collaboration tools to deliver world-class customer support.
Use Lucky Orange Chat and its collaboration tools to deliver world-class customer support.
Answer common questions with a saved response located in an easy dropdown list
Use a post-chat survey to gauge the customer's satisfaction level with their experience
After archiving a chat, automatically deliver a chat transcript to an email address
If you're away for a specific duration, automatically update your chat status to "away"
Customize the chat window to match your brand's standard colors and page location
Let people know when you'll be active online each day to set response expectations
Use Live View while chatting to see what customers see to give the best possible real-time support. Here's how it works:
Engage with a visitor proactively or with an autoinvite using Lucky Orange Chat
Open Live View to see the page they're on and what might be causing the issue
Walk them through your store, conversion process or signup forms to provide an immediate solution
Use saved replies and Visitor Profiles to handle chat conversations with ease
Easily hand off chats between team members or pull in a manager
Connect clients with a powerful chat tool that provides immediate value
Use chat team ratings to keep an eye on team-wide trends and successes
See the whole picture
Use Lucky Orange's communication tools together to build long-lasting customer relationships.
Announcements
Get the word out on your latest promotion or product update
Visitor Profiles
See what people do on your website before and after a chat conversation