LUCKY ORANGE VS SMARTLOOK
Smartlook ends new subscriptions on May 31, 2026 and shuts down completely in 2027. Lucky Orange gives you everything you were using Smartlook for — plus live chat, surveys, form analytics, and Discovery AI — with a 7-day free trial you can start right now.
✓ No credit card required · ✓ Full feature access on every plan · ✓ Setup in under 5 minutes
WHAT'S HAPPENING
In March 2026, Smartlook announced it's shutting down. No new subscriptions after May 31, 2026. No renewals after August 31, 2026. Platform gone — all data deleted — September 30, 2027.
Cisco's suggested replacement is Digital Experience Analytics inside Splunk Observability Cloud. It has no published pricing and requires a sales call to access. For a mid-market marketing or CRO team, that's not a replacement. That's a forced upgrade to a product built for someone else.
LUCKY ORANGE IS THE COMPLETE ANSWER
Smartlook's core tools — session recordings, heatmaps, funnels, and event tracking — have direct equivalents in Lucky Orange. The workflows you've built transfer. The questions you've been answering still get answered.
What Lucky Orange adds is the engagement layer Smartlook never had: live chat to intervene in real time, surveys to ask visitors directly, and announcements to communicate proactively. And Discovery AI connects everything — ask a question in plain language, get an answer with links to the exact recordings, heatmaps, and funnels that back it up.
THE ALTERNATIVE CISCO OFFERS
Cisco's suggested replacement is Digital Experience Analytics inside Splunk Observability Cloud — an enterprise platform built for data engineering teams, BI integrations, and large analytics budgets.
If you were on Smartlook for fast, accessible behavioral analytics, Splunk is not that. Lucky Orange is $39/month, sign up now, data flowing in 5 minutes.
✓ All features available on all plans. No hidden costs.
DISCOVERY AI
Smartlook has no AI layer. Discovery AI is built into every Lucky Orange paid plan — ask anything in plain language and get a direct answer, with links to the exact recordings, heatmaps, and funnels that back it up.
It also comes with a library pre-built Quick Actions so your whole team has a starting point in one click, without needing to know what to ask.
Pricing
CASE STUDY
How Himedi turns data into direction with Discovery-Led CRO
Like many data-driven teams, Himedi's performance reporting didn't live in one place. Learn how they use Discovery AI to simplify reporting and move faster on optimization.
Frequently Asked Questions
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