Lucky Orange features you can't get with Microsoft Clarity

Lucky Orange offers an important feature that's missing from Microsoft Clarity: website surveys that are quick and easy to launch.

You’d don’t have to be an expert researcher or have a lot of time on your hands to launch a Lucky Orange survey. In less than five minutes, you can add a survey to your website to find out why visitors didn’t convert, the products they came to your site looking for but couldn’t find, or where else they’re shopping. 

Lucky Orange surveys can be triggered by almost any criteria you can think of - a visit to a specific page, a click on a website element, the number of times they’ve visited your site, the traffic source they came from (like Google PPC) and more. 

If you’re like us, you’ve watched a session recording and thought, “If they would have known to do THIS instead of THAT, they would have made a purchase!” That’s exactly why we created our chat feature. 

Lucky Orange chat is easy to deploy and doesn’t require a 24/7 commitment and a team of chat operators to use it in a way that’s really helpful to your customers and your business strategy. You can toggle chat on and off whenever you have a few minutes to watch people interacting with your website. 

With Lucky Orange Live View, you can see what customers are doing and invite them to chat if you see them struggling. You can also use our Chat triggers to only prompt a chat when visitors are on a page where you really want to talk to them - like a returns policy page - or if they’ve been on a page for a certain amount of time. 

Setting up and using conversion funnels can help you spot problems in important steps of the visitor's journey much more quickly than working your way through a long list of session recordings. 

With a conversion funnel, you can track key journeys like a visit to your home page, a category page, a product page then checkout. Or you can build a funnel based on key events like cart item added, cart updated and order submitted. 

Lucky Orange conversion funnels show you the percentage of visitors that don’t make it to the next step in your funnel. Look for the step with the highest drop off and start your conversion rate optimization analysis there to make the most out of your time. 

You can also set up conversion funnels for pages you’re A/B testing to see if the page variant has a noticeable impact on helping visitors make it through your funnel. 

Form completion is often what stands between a website visitor and a successful conversion. Whether it’s a form on your checkout page or a lead generation form on an important landing page, Lucky Orange can help you understand the parts of your form that might be getting in the way of a successful conversion. 

We offer five form analytics reports that help you learn more about how visitors engage with the different fields on your form: abandonment, time to start, field time, average order and repeated fields.

*Shopify does not allow 3rd party applications to track its checkout pages however, form analytics will work on other pages of your Shopify store.

Grab your visitors’ attention with announcements that let them know about special offers and discounts, events and updates. You can set up announcements to target a specific audience - like first time visitors, people who are on a specific page, or even events like added to cart. 

Announcements can boost conversion rates by engaging visitors. Best of all, you don’t have to pay more for a separate announcement app because this feature is include in Lucky Orange at no extra charge.

Not a developer but still want to use heatmaps, recordings and surveys? If your site is built with Shopify, BigCommerce or Square you can install Lucky Orange on your website with a single button click. 

Search for Lucky Orange in the Shopify, BigCommerce or Square app marketplaces. You can install Lucky Orange on your site with the click of a button. You don’t need any technical expertise to add the code to your website. 

When you use a new tool for the first time it can be overwhelming to know where to start and how to make the most of all its features. Lucky Orange offers a free 15-minute onboarding call to all customers.

If you’ve never used a website heatmapping or session recording tool, we recommend setting up an onboarding call within the first few days after you create your account so one of our account specialists can walk you through how to get the most value based on your needs. 

We hear time-and-time again from our customers how valuable these calls are to help them get off to a quick start optimizing their website. Sometimes you just need a little more guidance than an online documentation library provides.