Lucky Orange vs. Hotjar

Trying to figure out which CRO tool is best for you? Here are some things to consider when deciding which tool is best for you. Scroll down to learn more.

Maximize your budget

Lucky Orange plans start at $39 a month and include unlimited surveys and responses. Hotjar's unlimited survey plans start at $59 plus additional cost for survey responses.

All-in-one packages

Like peanut butter and jelly, surveys are a great complement to heatmaps and session recordings. If you plan on using surveys to dig deeper into visitor behavior, Hotjar charges for those separately based on the number of surveys you launch and how many responses you want to collect. Lucky Orange includes unlimited surveys and responses at no extra cost with all of its plans.

Share across sites

Lucky Orange lets you share your monthly sessions allocation across multiple sites. You can add additional sites to your Lucky Orange account for just $5/month per site. This is great if you have one site that isn't generating as much traffic (yet) or if you want to manage all of your agency's sites from the same plan. With Hotjar, you'll have to set up and pay for separate plans for every website you add.

Try it all for free

Every Lucky Orange feature is available on its free plan. Whether it's advanced filtering, saved segments, surveys or using integrations, you can try it all on Lucky Orange's free plan. Hotjar limits the features available on it's free and entry-level paid plans. Features like filtering, customizing button colors or integrating Hotjar with platforms like Google Analytics, HubSpot or Zapier are only for its more expensive plans.

  • All-in-one packages

    Like peanut butter and jelly, surveys are a great complement to heatmaps and session recordings. If you plan on using surveys to dig deeper into visitor behavior, Hotjar charges for those separately based on the number of surveys you launch and how many responses you want to collect. Lucky Orange includes unlimited surveys and responses at no extra cost with all of its plans.

  • Share across sites

    Lucky Orange lets you share your monthly sessions allocation across multiple sites. You can add additional sites to your Lucky Orange account for just $5/month per site. This is great if you have one site that isn't generating as much traffic (yet) or if you want to manage all of your agency's sites from the same plan. With Hotjar, you'll have to set up and pay for separate plans for every website you add.

  • Try it all for free

    Every Lucky Orange feature is available on its free plan. Whether it's advanced filtering, saved segments, surveys or using integrations, you can try it all on Lucky Orange's free plan. Hotjar limits the features available on it's free and entry-level paid plans. Features like filtering, customizing button colors or integrating Hotjar with platforms like Google Analytics, HubSpot or Zapier are only for its more expensive plans.

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Every plan. Every feature.

Every Lucky Orange plan comes with access to all our features.

Session Recordings

Watch a specific person navigate your website to see what’s preventing them from converting.

Dynamic Heatmaps

See what people engage with on a page including dynamic elements like menus, forms and popups.

Surveys

Ask people about their product preferences, technical issues or crowdsource new feature ideas.

Announcements

Provide a discount code or product update to all visitors or trigger announcements by behavior.

Live Chat

Provide real-time support for inbound chats or ask people to chat based on page behavior or traffic segment.

Conversion Funnels

Quickly see which pages are converting and which are causing visitors to abandon your site.

Form Analytics

Monitor key form metrics like abandonment, field order and time to start to find areas for optimization.

Visitor Profiles

See everything someone has done on your website including sessions, pages, chat and basic metadata.

Dashboard

Build unlimited dashboards to follow key metrics for your marketing campaigns or certain traffic sources.

Website heatmaps

Lucky Orange and Hotjar both offer website heatmaps, but there are major differences between their products.

Dynamic vs. static

The biggest difference between Lucky Orange and Hotjar heatmaps is the ability to capture dynamic elements, like hamburger menus or drop downs. Lucky Orange offers dynamic heatmaps that track these elements, but Hotjar only offers static heatmaps.

Segmentation

Visitors from different traffic sources interact with different elements on your website. Lucky Orange allows you to segment heatmaps based on traffic source or even UTM parameters associated with your marketing campaigns.

Limited features on some plans

Every Lucky Orange heatmaps feature is available to users on any plan — even the Lucky Orange free plan. Hotjar restricts heatmap features like filtering data to its paid plans and further limits features like filtering by certain events to its more expensive plans.

  • Dynamic vs. static

    The biggest difference between Lucky Orange and Hotjar heatmaps is the ability to capture dynamic elements, like hamburger menus or drop downs. Lucky Orange offers dynamic heatmaps that track these elements, but Hotjar only offers static heatmaps.

  • Segmentation

    Visitors from different traffic sources interact with different elements on your website. Lucky Orange allows you to segment heatmaps based on traffic source or even UTM parameters associated with your marketing campaigns.

  • Limited features on some plans

    Every Lucky Orange heatmaps feature is available to users on any plan — even the Lucky Orange free plan. Hotjar restricts heatmap features like filtering data to its paid plans and further limits features like filtering by certain events to its more expensive plans.

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Try Lucky Orange free for 7 days.

All of our powerful features included in every plan

Get every feature on every plan - even on our free plan. With Lucky Orange, you won't pay for more sessions than you need to unlock powerful features.

Every feature, every plan:

  • Dynamic Heatmaps
  • Session Recordings
  • Surveys
  • Live Chat
  • Dashboard Insights
  • Conversion Funnels
  • Form Analytics
  • Visitor Profiles
  • Announcements

Also included:

  • Unlimited team members
  • Tracking on one website
  • Customizable branding for surveys, chat, etc.
  • No-code and API options for custom event tracking
  • Integrations with Zapier, Shopify, HubSpot and more
  • Daily and/or weekly Email Reports

Customize your plan:

  • Extended storage options
  • Additional websites

  • "It has so much of what I'd been using for my own website and for client websites in Hotjar – but I always found Hotjar really hard to learn and confusing to use. Lucky Orange has done a FABulous job making things much more simple and digestible, and generally much easier to use - as well as much more affordable."

    Katelyn D. — G2.com

  • "Lucky Orange offers a wide variety of products for a great price. The products are very intuitive to walk through and setup your first time around. Even with the visual simplicity, there are still loads of customization options for every feature they provide."

    Alexandra M. — Capterra

  • "This is a must have for anyone who cares about statistics / interested in improving their UX. It is literally the most reliable session tracking tool I've ever used!"

    Loh Tong Hong Ah Hong — Trustpilot

Visitor surveys

Surveys can be a great way to get instant user experience feedback. Both Lucky Orange and Hotjar offer them, but there are some key differences.

Included vs. add on

Lucky Orange includes unlimited surveys and unlimited responses with all of its plans at no extra cost. Hotjar's surveys are an add-on feature and you'll pay more based on the number of responses you want to gather.

Survey limits

If you're running a survey on Hotjar and you hit your monthly response limit, you'll stop receiving responses. With Lucky Orange, you can receive an unlimited number of survey responses, so you'll never miss valuable feedback.

Event-based triggers

Lucky Orange allows you to trigger surveys based off events on all of its plans, including its free plan. Hotjar only provides survey triggering based on user attributes on its more expensive Business and Scale plans.

  • Included vs. add on

    Lucky Orange includes unlimited surveys and unlimited responses with all of its plans at no extra cost. Hotjar's surveys are an add-on feature and you'll pay more based on the number of responses you want to gather.

  • Survey limits

    If you're running a survey on Hotjar and you hit your monthly response limit, you'll stop receiving responses. With Lucky Orange, you can receive an unlimited number of survey responses, so you'll never miss valuable feedback.

  • Event-based triggers

    Lucky Orange allows you to trigger surveys based off events on all of its plans, including its free plan. Hotjar only provides survey triggering based on user attributes on its more expensive Business and Scale plans.

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Use the tools trusted by over 400,000 websites worldwide.

Session recordings

Seeing a playback of exactly what people did while they were on your website can help you spot opportunities to boost your conversion rates.

Live view

This is a feature Lucky Orange offers but Hotjar doesn't. If you don't want to wait for a visitor session to end to see a recording, you can use the Lucky Orange Live View feature to see sessions from people who are live on your site right now.

Visitor sampling

Lucky Orange doesn't sample traffic, so you'll see a recording for every visitor that could be tracked as long as you're within your plan's session allocation. Hotjar will revert to sampling visitor traffic if your potential plan traffic exceeds your plan limits.

Feature restrictions

Some of Hotjar's session recording features, like filtering by landing page, event, device type or Google Optimize experiment ID and saving segments are only available on paid plans. Lucky Orange provides these features on all plans, including its free plan.

  • Live view

    This is a feature Lucky Orange offers but Hotjar doesn't. If you don't want to wait for a visitor session to end to see a recording, you can use the Lucky Orange Live View feature to see sessions from people who are live on your site right now.

  • Visitor sampling

    Lucky Orange doesn't sample traffic, so you'll see a recording for every visitor that could be tracked as long as you're within your plan's session allocation. Hotjar will revert to sampling visitor traffic if your potential plan traffic exceeds your plan limits.

  • Feature restrictions

    Some of Hotjar's session recording features, like filtering by landing page, event, device type or Google Optimize experiment ID and saving segments are only available on paid plans. Lucky Orange provides these features on all plans, including its free plan.

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Lucky Orange: Powerful tools. Affordable prices.